At House of Ever Grace, each piece is handled with care, intention, and excellence. We are committed to ensuring your order arrives safely and in a timely manner.
Processing Time
All orders are processed within 3–7 business days unless otherwise stated. Custom or made-to-order items may require additional processing time, which will be clearly communicated at the time of purchase.
Please note that processing time does not include shipping time.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1–2 business days
Delivery times may vary depending on carrier delays, holidays, or unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.
Shipping Carriers
We primarily ship through trusted carriers such as USPS, UPS, and FedEx to ensure reliable service.
Local Pickup (If Applicable)
Local pickup may be available for Houston-area customers. If this option is offered, details will be provided at checkout or via direct communication.
Delays
While we strive for timely delivery, House of Ever Grace is not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided at checkout.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
Lost or Stolen Packages
House of Ever Grace is not liable for lost or stolen packages marked as delivered. If you experience this issue, please contact the shipping carrier directly.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you promptly.
International Shipping (If Applicable)
International shipping may be available. Please note that customers are responsible for any customs fees, duties, or taxes required by their country.